This Privacy Policy explains what data we collect, how we use it, whom we share it with, and how you can exercise your rights. It applies to our website, booking forms, WhatsApp communication and any other digital interaction with Bharat Cabs.
1. Information We Collect
Contact details (name, phone, email), itinerary notes, pickup/drop locations, passenger manifests, payment preferences, and communications shared over WhatsApp, phone or forms. Device/IP data may be captured for security logs.
2. How We Use Information
To process bookings, coordinate fleet dispatch, share trip status, send invoices, personalize hospitality elements, improve our service and comply with legal obligations.
3. Legal Basis
We rely on consent, legitimate business interest (providing transportation), and compliance with tax / safety laws.
5. Data Security
Encrypted storage, access controls, background-checked employees, device management and regular audits protect your details.
7. Data Retention
Booking data is stored for as long as needed to deliver the service and meet accounting / regulatory requirements. We routinely purge outdated manifests.
8. Your Rights
You can request access, correction, deletion, or restriction of your personal data. Email us and we will respond within a reasonable time.
9. Marketing Communication
We only send offers when you opt-in. Opt out anytime by replying "STOP" or using unsubscribe links.
10. Safety & Fraud Prevention
Data powers driver verification, SOS monitoring and anomaly detection. Suspicious behaviour may be escalated to authorities.
11. Third-Party Links
External resources (Google Gallery, map links) follow their own privacy terms. Review them before sharing data.
12. Policy Updates
Policy changes will be published on this page with a new effective date. Continued use signifies acceptance.
Desi Miles Privacy Policy
This Desi Miles Privacy Policy describes how Bharat Cabs Local Long Pvt Ltd ("Company", "we", "us", or "our") operates the Desi Miles mobile application (the "App"). We are committed to protecting the privacy of our users, including Drivers/Partners and Travel Agents/Vendors (collectively "Users").
1. Information We Collect
A. Personal Information (KYC & Profile)
We collect personally identifiable information that you voluntarily provide to us when registering:
- Identity Data: Name, Gender, Date of Birth
- Contact Data: Phone number, Email address, Physical address
- Professional Data (For Drivers): Driving License (DL) number, Vehicle Registration (RC), Insurance details, Police Verification status
- Business Data (For Agents): GST Number, Agency Name, PAN Card details
B. Location Data (Crucial for Drivers/Partners)
To provide our core services (Trip Tracking and Dispatching), Desi Miles collects your precise location data.
- Background Location: We collect location data even when the app is closed or not in use
- Enable Travel Agents/Customers to track the ride in real-time
- Allocate nearby bookings efficiently
- Calculate accurate fare distances
C. Device and Usage Data
We automatically collect information about your device, including:
- Device ID (IMEI/UUID) for fraud prevention
- IP Address and operating system
- App crash logs and performance data
2. How We Use Your Information
- Service Delivery: To connect Agents with Drivers and facilitate taxi bookings
- Safety & Security: To verify driver identity and track rides for passenger safety
- Payments: To process commissions, subscription fees, and driver payouts
- Communication: To send booking confirmations, OTPs (via SMS), and trip updates
- Legal Compliance: To maintain records as required by the Motor Vehicles Act and IT Act
3. Disclosure of Your Information
As a B2B marketplace, we share specific data between users to fulfill the service:
- With Agents/Vendors: Driver name, photo, vehicle number, and real-time location are shared with the Agent
- With Drivers: Customer name, pickup/drop location, and phone number are shared with the Driver
- With Law Enforcement: We may disclose information if required by law
We do NOT sell your personal data to third-party advertisers.
4. Data Security
We implement appropriate technical and organizational security measures (including encryption and secure server storage) to protect your personal information. However, please note that no method of transmission over the internet is 100% secure.
5. App Permissions Required
- ACCESS FINE LOCATION: For precise GPS tracking
- ACCESS BACKGROUND_LOCATION: To track driver trips while the phone is locked
- READ CONTACTS: To autofill customer details during booking
- CAMERA & STORAGE: To upload KYC documents (DL, RC, PAN card)
- CALL PHONE: To allow Drivers and Agents to call each other directly from the app
6. Data Retention and Deletion
We retain your personal data as long as your account is active or as needed to comply with legal obligations. You can request deletion of your account and data by emailing us at bharatcabsinfo@gmail.com
7. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
- Company: Bharat Cabs Local Long Pvt Ltd
- Email: bharatcabsinfo@gmail.com / legalbharatcabs@gmail.com
- Phone: +919217710106
- Address: C-28, Jiwani Park, Som Bazaar Road, Uttam Nagar, New Delhi
Questions About Your Privacy?
Reach out if you have questions, complaints, or would like to exercise your rights.
Postal
C-28, First Floor, Jivan Park, Som Bazaar Road, Uttam Nagar, New Delhi 110059