We understand plans change. Our cancellation policy is designed to be fair to both our clients and our operations team.
Our refund structure is based on how far in advance you cancel your booking.
Before pickup time
Full refund of advance payment
Before pickup time
50% cancellation charge applies
Before pickup or no-show
100% cancellation charge applies
Share your booking ID, registered phone number, and reason for cancellation.
Receive cancellation confirmation and refund timeline via email/SMS within 30 minutes.
Refund credited to your original payment method within 5-7 business days.
Enterprise & B2B clients
Corporate accounts with annual contracts may have customized cancellation terms as per their service agreement.
Contact account managerSpecial occasion bookings
Event bookings require 72-hour notice for full refund. Custom terms apply for peak season dates.
Discuss event termsOur support team is available 24/7 to assist you.